Twilio
Enterprise Account DirectorOwned renewals and revenue growth on an $8.5M enterprise book, added $950,000 in new revenue, and finished Q2 at 179% of quota.
179% of quota
Enterprise Account Management · Net Revenue Retention · Renewals and Expansion · B2B SaaS
I help companies turn client relationships into retention, expansion, and durable revenue.
I'm a client-facing revenue leader with 12+ years of experience protecting and growing B2B SaaS revenue. I've managed enterprise books up to $8.5M, closed $3M+ in expansion and net new revenue across Twilio, Greenhouse, Bizzabo, and JW Player, and built revenue systems from the ground up as a founder and consultant.
- 12+
- Years in B2B SaaS revenue and account growth
- $8.5M
- Enterprise book owned at Twilio
- $3M+
- Expansion and net new revenue closed
- $650K
- ARR built as co-founder of Party Armor Kits
Companies Matthew has worked for
- Rosey Works
- FlowFi
- Party Armor Kits
- Twilio
- Bizzabo
- Greenhouse
- JW Player
- Fundera
- WeWork
- Parliament Tutors
- New York University
Representative customers and partners
- ClassPass
- OfferUp
- Yelp
- Pendo
- Nutanix
- Nextdoor
- Better.com
- VICE Media
- Apartment Therapy
- Refinery29
- Ramp
- Brex
- Gusto
These are customers and partners Matthew worked with, not employers.
Career Highlights
Proof points, not adjectives.
Where the book was, what changed, and the number it landed on.
Greenhouse
Senior Account ManagerAdded $1.1M in new ARR across Pendo, Nutanix, Nextdoor, and Better.com. Finished Q4 2020 at 123% of quota and Q1 2021 at 115%, and earned President's Club in 2020.
$1.1M new ARR
Party Armor Kits
Co-FounderCo-founded the company and built the B2B side from zero to $650K ARR in under 24 months. Owned pricing, outbound sales, customer relationships, renewals, and upsell. Cut CAC 35%.
0 to $650K ARR
FlowFi
Partnerships and GrowthOwned renewals and NRR for 60 enterprise partners, produced $500,000 in retained revenue, signed 25 new partnerships, and closed $500,000 in expansion tied to measurable customer results.
$1M retained + expanded
Bizzabo
Senior Account ManagerGrew a $5M customer base past $5.6M and closed upsell and cross-sell at a 45% win rate.
45% win rate
JW Player
Senior Account ManagerGrew a $3.8M software and analytics book 25% year over year, maintained 91% gross revenue retention and 125% net revenue retention.
125% NRR
Experience
Sixteen years of client-facing revenue work.
Rosey Works
January 2026 — PresentAccount Management and Sales Infrastructure Consultant
- Advise B2B teams on renewal process, account planning, and CRM infrastructure.
FlowFi
July 2025 — March 2026Partnerships and Growth Manager
- Owned renewals and NRR across 60 enterprise partners.
- Signed 25 new partnerships and closed $500K in expansion.
Party Armor Kits
January 2023 — June 2025Co-Founder and Head of Business Development
- Built the B2B business from zero to $650K ARR in under 24 months.
- Owned pricing, outbound, renewals, and upsell; cut CAC 35%.
Twilio
December 2021 — September 2022Enterprise Account Director
- Managed an $8.5M enterprise book of renewals and growth.
- Added $950K in new revenue; finished Q2 at 179% of quota.
Bizzabo
May 2021 — December 2021Senior Account Manager
- Grew a $5M customer base past $5.6M at a 45% upsell win rate.
Greenhouse
May 2019 — April 2021Senior Account Manager
- Added $1.1M in new ARR across Pendo, Nutanix, Nextdoor, and Better.com.
- President's Club 2020; 123% and 115% of quota in consecutive quarters.
JW Player
March 2017 — April 2019Senior Account Manager
- Grew a $3.8M software and analytics book 25% year over year.
- Held 91% gross revenue retention and 125% net revenue retention.
Fundera
November 2015 — January 2017Account Manager
- Managed a book of small business clients through the full lifecycle.
WeWork
February 2014 — October 2015Account Executive and Sales Development Manager
- Closed new business and led a sales development team.
Parliament Tutors
May 2010 — October 2012Head of Sales
- Built and led the sales function.
New York University
BA, Individualized Study
Selected Builds
Things I built to make the commercial story clearer.
Holon Investor Hub
Investor-facing hub for the Holon concept, built to organize the story, materials, and opportunity in one focused destination.
holon-investor-hub.lovable.appHolon Sales Hub
Sales enablement hub for Holon, built to package positioning, offer structure, and buyer-facing materials.
holon-sales-hub.lovable.appCloudHealth Hub
Client-facing hub for CloudHealth, built to clarify positioning, services, and the path from interest to action.
cloudhealth-hub.lovable.appHow Matthew Works
Plainly, and with the numbers on the table.
Consultative partner, not order taker
I get hired to think with the customer, not to take notes. That means honest recommendations, even when the answer is smaller than the ask.
Comfortable with the money conversation
Pricing, scope, tradeoffs, renewals, and expansion are all normal conversations. Avoiding them is what creates surprises at renewal.
MEDDIC trained discovery
I use discovery to understand economic drivers, decision criteria, risk, and the real stakeholder map before anything gets forecast.
I build the systems, not just the relationships
CRM infrastructure, forecast reporting, renewal process, account plans, and customer success motions. And I am a strong teammate to product, support, CS, solutions engineering, leadership, designers, and developers.
Skills
What I bring to the account.
Commercial
- Account Management
- Client Relationships
- NRR
- Customer Retention
- Renewals
- Contract Negotiation
- Upsell
- Cross-Sell
- Customer Lifecycle Management
- Product Adoption
- Account Planning
- Forecasting
- Pipeline Management
- Stakeholder Management
Tools
- Salesforce
- Gainsight
- HubSpot
- Looker
- Gong
- Outreach.io
- ZoomInfo
- SQL
- Google Workspace
- Microsoft Office
- Canva
Methodology
- MEDDIC
- Command of the Message
- Challenger Sale
- Value Selling
- Solution Selling
- Account-Based Marketing
Domain
- Customer Data Platforms
- Analytics
- Marketing Technology
- Data Privacy
- Executive and C-Level Communication
- Discovery
- Objection Handling
- Negotiation
Contact